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TonnoFlip

This Privacy Policy describes how tonnoflip.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at musiconpr@gmail.com or by mail using the details provided below:

902 Cross Prairie Parkway, A, Kissimmee FL 34744, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers email address, and phone number.

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising.

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session
checkout_session_lookup	Used in connection with checkout.	3w
checkout_session_token_<<token>>	Used in connection with checkout.	3w
identity-state	Used in connection with customer authentication.	24h
identity-state-<<token>>	Used in connection with customer authentication.	24h
identity_customer_account_number	Used in connection with customer authentication.	12w

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session
customer_auth_provider	Shopify analytics.	session
customer_auth_session_created_at	Shopify analytics.	session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

Returns & Warranty

Return Policy

Freight Returns

Freight orders are not eligible for returns unless TonnoFlip Tonneau Covers is at fault.

If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees:

You placed an order and we sent you the wrong item. To determine this we will ask you for videos, pictures or in some cases a face time call.
The product you received has a manufacturer’s defect.

Remember to inspect freight orders upon delivery and do not accept delivery if the item box is damaged or not what you ordered. Refuse the order and call us right away at 321-440-5965

Please check that your TonnoFlip product has been received in good condition.

If your product has been damaged in shipping, a damage report must be reported within 24 hours of receiving your item. If a damaged item received is reported after 24 hours TonnoFlip can not settle any shipping damage dispute.

Please retain all packaging material your TonnoFlip product was received in, should UPS or Fedex have to inspect the item for a claim. UPS or Fedex will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.

RETURNS POLICY:

If you have attempted to install your TonnoFlip product, we will not accept any return. All TonnoFlip items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.

If you decide for whatever reason that you do not want the TonnoFlip product you have purchased and it has NOT been installed, you have the option to return the product at your expense. The conditions for the return are as follows:

You must notify us within 5 calendar days of your cover being delivered to you that you wish to return the cover.
- We will not accept returns for products that were delivered to the customer outside of the 5 days of product being delivered.
- Product must be returned in the original packaging.
Once you notify us within the 5 calendar days window of your intent to return the product, we will email you an approved RMA# that needs to be clearly marked on the label and box when returning the cover.
- This email will have detailed instructions for you to return the cover
- Once you notify us within the 14 calendar day window of your intent to return the product, we will email you an approved RMA# that needs to be clearly marked on the label and box when returning the cover.
  - This email will have detailed instructions for you to return the cover
- Be aware that you will be charged:
  - the original shipping charge that was incurred to ship the cover to you
  - 20% restocking fee of the the retail price of that product
- The total of these charges will be deducted from your purchase amount and you will be refunded the balance.
- Insure your return Shipment: We also recommend that you insure your return shipment for damages as we will not accept nor refund any money for covers and/or other products that are returned damaged.

My Part Doesn’t Fit!

Please call our tech line at 321-440-5965 before initiating a return or exchange so we can determine the best solution to your problem. Sometimes there's an easy solution!

My order was damaged during shipment.

All items that are shipped are in new and unused condition. Most of the items you will purchase from us will be shipped using UPS or FedEx ground. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you accept delivery from UPS or FedEx and find it is damaged, please call us immediately at 321-440-5965

Please save all boxes and packing material for inspection by the shipping company. Please DO NOT install your order if you receive it damaged or allow it to be installed, as we may not be able to replace damaged orders that have been installed on your vehicle. Digital photos of any damage or defects are always helpful and may be required to successfully process your return.

Please see our freight policy for items that ship via freight truck. Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.

We are here for you. Customer Service is our top priority.

LIMITED LIFETIME WARRANTY

- This Limited Warranty is personal to the Purchaser and may not be assigned or transferred in any way, even if the Vehicle is sold.

- TonnoFlip reserves the right to determine whether a product needs to be repaired or replaced. No labor or service allowance is given or implied. The warranty will be void if the product has been damaged by accident, unreasonable use, neglect, improper service/installation/removal, modifications, acts of God or normal wear and tear or other causes not arising out of defective materials or workmanship.

TonnoFlip® guarantees a solid cover and that it is structurally free from defects in the material for a limited warranty period applied to the relevant product.

LIMITED WARRANTY CONCEPT

TonnoFlip® guarantees a solid cover and that it is structurally free from defects in the material for a limited warranty period applied to the relevant product.

The warranty consists solely and exclusively of moving parts such as: supports, sprints, hooks and sealing between lids that are frequently used to access the bed. However, IT DOES NOT APPLY to exterior rubbers, color loss and/or corrosion based on the weather in which it is exposed, improper installation or vehicle accident. Parts that are subject to misuse of the product or water ingress other than between joints of each lid is NOT considered factory malfunction. This warranty applies only to the original buyer and the use of one vehicle and is non-transferable.

To obtain warranty service, return the product to the place of purchase within the warranty period, along with the original receipt or copy from the register, and a valid photo ID of the buyer.

When making a claim, the product spare parts will be provided to the customer at no additional charge , the product will not be replaced and the full amount paid to the seller will not be refunded.

Financing

FINANCING WITH TONNOFLIP

There are several options available for financing the TonnoFlip for your truck. Snap finance offers quick and easy online financing with a simple application process and flexible payment options. Acima leasing allows you to lease the TonnoFlip with no credit needed, while Progressive leasing provides leasing options with affordable monthly payments. American First financing offers financing options with low interest rates and flexible terms, while Synchrony provides financing solutions with special financing and promotional offers. All these options provide a convenient way to finance your TonnoFlip and get it installed on your truck. You can choose the option that best fits your budget and needs.

Choose one of our financing options below that best suits you.