Return Policy
Freight Returns
Freight orders are not eligible for returns unless TonnoFlip Tonneau Covers is at fault.
If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees:
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You placed an order and we sent you the wrong item. To determine this we will ask you for videos, pictures or in some cases a face time call.
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The product you received has a manufacturer’s defect.
Remember to inspect freight orders upon delivery and do not accept delivery if the item box is damaged or not what you ordered. Refuse the order and call us right away at 321-440-5965
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Please check that your TonnoFlip product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 24 hours of receiving your item. If a damaged item received is reported after 24 hours TonnoFlip can not settle any shipping damage dispute. Please retain all packaging material your TonnoFlip product was received in, should UPS or Fedex have to inspect the item for a claim. UPS or Fedex will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received. RETURNS POLICY: If you have attempted to install your TonnoFlip product, we will not accept any return. All TonnoFlip items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included. If you decide for whatever reason that you do not want the TonnoFlip product you have purchased and it has NOT been installed, you have the option to return the product at your expense. The conditions for the return are as follows:
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My Part Doesn’t Fit!
Please call our tech line at 321-440-5965 before initiating a return or exchange so we can determine the best solution to your problem. Sometimes there's an easy solution!
My order was damaged during shipment.
All items that are shipped are in new and unused condition. Most of the items you will purchase from us will be shipped using UPS or FedEx ground. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you accept delivery from UPS or FedEx and find it is damaged, please call us immediately at 321-440-5965
Please save all boxes and packing material for inspection by the shipping company. Please DO NOT install your order if you receive it damaged or allow it to be installed, as we may not be able to replace damaged orders that have been installed on your vehicle. Digital photos of any damage or defects are always helpful and may be required to successfully process your return.
Please see our freight policy for items that ship via freight truck. Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.
We are here for you. Customer Service is our top priority.
LIMITED LIFETIME WARRANTY
- This Limited Warranty is personal to the Purchaser and may not be assigned or transferred in any way, even if the Vehicle is sold.
- TonnoFlip reserves the right to determine whether a product needs to be repaired or replaced. No labor or service allowance is given or implied. The warranty will be void if the product has been damaged by accident, unreasonable use, neglect, improper service/installation/removal, modifications, acts of God or normal wear and tear or other causes not arising out of defective materials or workmanship.
TonnoFlip® guarantees a solid cover and that it is structurally free from defects in the material for a limited warranty period applied to the relevant product.
LIMITED WARRANTY CONCEPT
TonnoFlip® guarantees a solid cover and that it is structurally free from defects in the material for a limited warranty period applied to the relevant product.
The warranty consists solely and exclusively of moving parts such as: supports, sprints, hooks and sealing between lids that are frequently used to access the bed. However, IT DOES NOT APPLY to exterior rubbers, color loss and/or corrosion based on the weather in which it is exposed, improper installation or vehicle accident. Parts that are subject to misuse of the product or water ingress other than between joints of each lid is NOT considered factory malfunction. This warranty applies only to the original buyer and the use of one vehicle and is non-transferable.
To obtain warranty service, return the product to the place of purchase within the warranty period, along with the original receipt or copy from the register, and a valid photo ID of the buyer.
When making a claim, the product spare parts will be provided to the customer at no additional charge , the product will not be replaced and the full amount paid to the seller will not be refunded.
